1.To verify the customer applications, supporting documents transmitted by branches / sub-branches;
2.To perform system maintenance of customer information. Ensure the data input is efficient and up to standard;
3.To archive account opening/maintenance document images, and maintaining internal registries;
4.Set up tracking records for exception / outstanding cases, closely monitor the status and report any irregularities / long outstanding issues to team leader.
5.Ensure timely and correct input based on customer applications;
6.By providing more effective account services to improve customer experiences and increase stakeholders benefits
7.By communicating effectively with team members, mangers, business units and branches/sub-branches to complete project/UAT tests and improve personal skills.
8.To conduct day end reconciliation for all transactions, ensure that all system input are completed timely according to our Service Level Agreement [SLA].